Yes, we offer international shipping. Rates and delivery times vary by location and will be calculated at checkout.

Production begins immediately after the preorder period ends. Please allow approximately 4 weeks for manufacturing, followed by order processing and shipping. We are committed to keeping you informed throughout the process and appreciate your patience as we ensure each item meets our quality standards.

Once your order ships, you'll receive a tracking number. You can use it to track your order in real time.

We accept major credit/debit cards, and other secure payment options. Available methods will be shown at checkout.

You can reach our customer support team through the live chat on our website for the quickest assistance. A contact form is also available on our site if you prefer to submit an inquiry that way. Additionally, feel free to message us on Instagram at @onfrozexclusive. We’re here to help and aim to respond as promptly as possible.

All sales are final. Because our products are made to order and released in limited quantities, we do not accept returns, exchanges, or cancellations.

However, if you receive a damaged or incorrect item, please contact us within 3 days of delivery, and we’ll make it right. Be sure to include your order number and clear photos of the issue when reaching out to our support team.

We offer a range of sizes to ensure the perfect fit. Please refer to our size chart for exact measurements.